Corona Virus – COVID-19 Cancellation Policy 

Last updated 15/05/2021 @ 05.36hrs  GMT

If you’re worried about booking your holiday amid all the news reports surrounding the Corona virus, you’re not alone. We are with you and we would like to send you a message of calmness, so you can book your holiday with total confidence with our new flexible Booking & Cancellation Conditions

 

Booking a Property is very different from booking a regular hotel room or a package holiday, especially with regards to payments and cancellations,

In order to address the understandable concern and uncertainty caused by the Corona virus, and to provide some re-assurance to our guests who have already booked, or are considering booking, we have adjusted our standard Terms & Conditions .

Existing Bookings for all guests whose travel is prevented or seriously disrupted by the Corona virus and have a check-in date on or before March 17, 2021

If you are not covered by travel insurance, we will endeavour to convert your booking to a Credit Note which will allow you to re-book the same Villa or Apartment, within 12 months of your original booking.

 

Rescheduling your dates after your final payment

In these times of uncertainty it’s reassuring to know there’s some flexibility if the worse happens.

Should your booking be cancelled by us or the accommodation owner, or if you need to cancel your booking because the government public health measures means that it is unlawful to travel and/or make use of the accommodation you have booked with us then you will be entitled to transfer all monies paid to a later date. If the alternative date is more expensive then the difference in cost will be payable and if it is cheaper, the accommodation credit will remain on account subject to the booking/arrival dates stated below.

You will need to cancel with us as soon as possible and we will require proof of circumstances e.g. in the case of a positive COVID-19 test, we will require a copy of the test result before we can action the transfer of your booking

  1. We can re-book your entire stay within the same property to a future available date, outside of the declared restriction period, within 12 months of the end of your original booking (subject to any additional cost being paid by you).
  2. If you are unsure of the future dates you require, we can provide you with a voucher to the value of the monies paid to date for your holiday, to be used against a holiday in the same property outside of the declared restriction period and within 12 months of the end of your original booking (subject to the property owner’s agreement).
  3. Be aware that if you reschedule to dates that are more expensive than your original holiday dates, you have to pay the price difference.
  4. If you choose to change your dates, the balance of the rental charge will have had to be paid on or before the date of the original booking confirmation
  5. You can, of course, also choose to simply cancel your holiday. In this case, we can provide you with a proof of cancellation which you can use to put in a reimbursement request with your travel insurer.
  6. *This only applies if there is a travel ban between your country and Spain.*

Cancellation By You

Unless the cancellation is caused by Force-Majeure Covid-19 related, it is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:

If no official governmental notices such as "do not travel" or "avoid all non essential travel" are in place at the time of your departure but you wish to cancel your holiday with us due to concerns about Coronavirus, unfortunately we will not be able to reschedule your booking and our normal cancellation policy will apply. Again, in this situation, we would recommend you first contact your travel insurance provider.

A. 8 weeks or more before your arrival date = 100 % (non-refundable reservation deposits)

B. If a cancellation occurs within the 8 weeks prior to arrival, any funds paid (deposit or balance etc ) are non-refundable

C. All cancellations must be sent to us by email by the digital signatory of the booking form. Security damage deposit will be fully refunded.

D. You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight or ferry , entry to the destination, access to the services or you are otherwise unable to proceed with the holiday rental , or that portion of the holiday

If you cancel the flights, it is unlikely you will recoup the money from the airline as they generally only issue refunds to trips that they have cancelled themselves.

Luckily you have travel insurance but it can also be the case your insurer might not pay out, as not choosing to head abroad when your flights are still available is known as disinclination to travel which in nearly every case is not covered.

However, as it is not recommended to travel to Spain unless it is essential, your travel insurance should cover you if you have Coronavirus-related cover as part of your policy and you took the insurance out before any official advice against travel to that country was issued.

Notes

  • Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
  • Cancellations made because of the Corona virus crisis and not for any other reasons during the quarantine period, If the EU borders are closed, your flight is cancelled by the flight company or the area is inaccessible for local reasons, we will endeavour to provide suitable alternative arrangements or if not possible, In case of Cancellation, you will be able to change the dates. The new booking must be the same villa or apartment, of equivalent or greater value as the original and be made to the start date of the first stay (applicable weekly rates for new dates apply )
  • If not possible, we will give you a credit for the amount of the deposits or rental cost paid for a future Booking in 2021/22 in the same Villa or Apartment. Valid for 1 Year from your Original rental start date
  • Supporting documents will need to be provided. for example copy of email from your airline confirming cancellation of your flight due to Covid-19
  • Payment adjustments may be necessary where stays are re-booked into a different seasonal period than the original booking.
  • Although modified as above, the standard  Terms & Conditions set out continue to apply.

***Please also note that we have to apply an administration fee of £ 40.00 for more than one date change. The first change is free but anything subsequent is £ 40.00 GBP per change. Thank you***

Force-Majeure Covid-19 Related

Force-Majeure Covid-19 related applies when any type of government restriction prevents or forbids you from reaching the destination where you booked your villa or apartment holiday with us. This includes but is not limited to: in or outbound countries closed borders, in or outbound countries quarantine restrictions, in or outbound countries complete flights bans or flights cancelled, No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us.

Adequate travel insurance is a condition of booking with us

You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

As news is being updated constantly, please find below some links that will find the latest and more detailed information:-

Official Government Websites

As you are preparing a trip to Spain, In the context of the evolution of the COVID-19 pandemic, every traveller who wishes to enter Spain must take into account that, in addition to complying with the general entry requirements in Spain, exceptional measures restricting mobility are currently in force in order to contain the spread of COVID-19 you must know that under current COVID-19 restrictions,

As a result, all travellers, regardless of the circumstances of their trip, are strongly recommended to keep informed before their trip about the restrictions adopted by the Ministry of the Interior on border crossing (interior.gob.es), as well as the sanitary measures adopted by the Ministry of Health , you accessed from the page https://www.spth.gob.es

Amendments to terms and conditions

We are adjusting daily to the latest updates and information. We ask that our guests check our website or contact us directly for any new revisions or updates to our booking policy.

Terms and conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page for the most up-to-date amendments We reserve the right to modify, suspend or discontinue any of the terms of rental of the Site at any time, with or without notice.