Corona Virus – COVID-19 Cancellation Policy 14/03/2020

Last updated 25/05/2020 07:28

If you’re worried about booking your holiday amid all the news reports surrounding the Corona virus, you’re not alone. We are with you and we would like to send you a message of calmness, so you can book your holiday with total confidence with our new flexible Booking & Cancellation Conditions

Booking a Property is very different from booking a regular hotel room or a package holiday, especially with regards to payments and cancellations,

In order to address the understandable concern and uncertainty caused by the Corona virus, and to provide some re-assurance to our guests who have already booked, or are considering booking, we have adjusted our standard Terms & Conditions .

Existing Bookings for all guests whose travel is prevented or seriously disrupted by the Corona virus and have a check-in date on or before June 30, 2020

If you are not covered by travel insurance, we will endeavour to convert your booking to a Credit Note which will allow you to re-book the same Villa or Apartment, within 12 months of your original booking.

For all guests whose travel is prevented or seriously disrupted by the Corona virus and have a check-in date on or before Friday, May 1, 2020 through to Tuesday, June 30, 2020

These customers may request to transfer their holiday rental dates to new dates, free of charges

This currently applies to customers due to arrive before Tuesday, June 30, 2020, This cancellation policy does not apply to guests who have previously cancelled there bookings prior to Sunday, May 24, 2020

Customers can request a change to the start date of their booking by up to 12 months from your scheduled departure date

We will endeavour to convert your booking to a Credit Note which will allow you to re-book the same Villa or Apartment within 12 months of your original booking subject to availability.

Please be aware that if the cost of your accommodation when you transfer is higher than your original booking, you may have to make a further payment.

Peak Summer Arrivals (1st July onwards) Business as Usual

These may or may not be affected. We sincerely hope not but it is difficult to speculate too far ahead. Normal terms and conditions apply at this time, the above policies might be continued for peak summer bookings but there is no guarantee,

Our advice to customers with peak summer bookings is to be patient.

Where balance payment is due now or soon we understand that you many will not wish to commit to making balance payments until the situation is clearer on whether travel becomes possible in these periods,  we offer a no risk 2 week extension to the normal 8 week balance payment date.

The payment of the balance must be paid at least 6 weeks before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit unless the cancellation is caused by Force-Majeure Covid-19 related

All  guests with  arrivals in July onward's should pay the balance at least 6 weeks before your arrival date , These reservations are subject to our standard cancellation policy.

*Please note that all above content is subject to change at any time and we reserve the right to change or withdraw offers without prior notice of same. Every effort will be made to keep the page up to date **

Cancellation By You

Unless the cancellation is caused by Force-Majeure Covid-19 related, it is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:

a. 6 weeks or more before your arrival date = 100 % (non-refundable reservation deposits)

b. If a cancellation occurs within the 6 weeks prior to arrival, any funds paid (deposit or balance etc ) are non-refundable

c. All cancellations must be sent to us by email by the digital signatory of the booking form. Security damage deposit will be fully refunded.


  • Cancellations made because of the Corona virus crisis and not for any other reasons during the quarantine period, If the within 7 days of your holiday villa / apartment rental start date, the EU borders are closed, your flight is cancelled by the flight company or the area is inaccessible for local reasons, we will endeavour to provide suitable alternative arrangements or if not possible, In case of Cancellation, you will be able to change the dates. The new booking must be the same villa or apartment, of equivalent or greater value as the original and be made to the start date of the first stay (applicable weekly rates for new dates apply )
  • If not possible, we will give you a credit for the amount of the deposits or rental cost paid for a future Booking in 2021 in the same Villa or Apartment. Valid for 1 Year from your Original rental start date
  • Supporting documents will need to be provided. for example copy of email from your airline confirming cancellation of your flight due to Covid-19
  • Payment adjustments may be necessary where stays are re-booked into a different seasonal period than the original booking.
  • Although modified as above, the standard  Terms & Conditions set out continue to apply.

***Please also note that we have to apply an administration fee of £ 40.00 for more than one date change. The first change is free but anything subsequent is £ 40.00 per change. Thank you***

Force-Majeure Covid-19 Related

Force-Majeure Covid-19 related applies when any type of government restriction prevents or forbids you from reaching the destination where you booked your villa or apartment holiday with us. This includes but is not limited to: in or outbound countries closed borders, in or outbound countries quarantine restrictions, in or outbound countries complete flights bans or flights cancelled 

Adequate travel insurance is a condition of booking with us

You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

As news is being updated constantly, please find below some links that will find the latest and more detailed information:-

Official Government Websites

Latest News & Travel Advice

Although world news is likely to continue to be dominated with Coronavirus in the coming weeks, it is very much hoped that news will become more positive as Governments take steps to improve containment, medical advances are made, and as warmer temperatures arrive… and that normality will return as soon as possible

At present, the state of alert in Spain, is due to expire on May 9; a two-week extension will take it to May 24 at least.  “In the month of May , Spain will begin taking the first steps towards a new normality, while cautioning that the transition towards post-lock down life would be slow and step by step .

UK Foreign Secretary Dominic Raab says: “Whether travel is essential or not is a personal decision and circumstances differ from person to person. It is for individuals themselves to make an informed decision based on the risks and FCO advice. Anyone still planning to travel should check the validity of their travel insurance,

The FCO guideline is just advisory - so that means that technically anyone in the UK could still take a holiday abroad - if they can find flights and accommodation.

The whole of Murcia region enters phase 1. Monday, May 11, 2020

In those areas given the green light to enter phase 1, from Monday (May 11), bar terraces will be able to open with a 50% occupation of tables, meetings of up to 10 people will be allowed providing social distancing measures are taken and shops with a surface of less than 400 sqm will be allowed to open without needing appointments (as required this week) providing their usual customer capacity is reduced to 30%.

Spain will open to foreign tourists from July

Prime minister Pedro Sánchez said on Saturday May 23, 2020, promising that the country would guarantee the safety of visitors as it emerges from one of the most draconian Corona virus lockdowns in Europe. “Foreign tourists can also start planning their holidays in our country.

Spain needs tourism and tourism needs safety in both origin and destination.

We will guarantee that tourists will not run any risks, nor will they bring any risks to our country.” He added: “We are sending everyone a message today: Spain will be waiting for you from July.”

Murcia region enters phase 2. Monday, May 25, 2020

In Phase Two, the restrictions will be relaxed even more, although for all phases (0-3), activity can only be within the province where you live Among other measures in Phase Two, you will be able to travel to a second home, visit a shopping centre (but not communal areas) or larger store also bars can open part of their interior areas, shopping centres can re-open, we can all exercise and walk throughout the day, cinemas and theatres can re-open with limited entry numbers...beaches can open

Spain’s deconfinement plan ends on June 21st

A period of ‘new normality’ will be ushered in as the country tries to get its economy back on track without it leading to another Covid-19 outbreak.

The most important measure that will be kept in place after June 21st is that face masks will still be compulsory in public places where social distancing between people can’t be observed.The new normality will reinstate the previous freedom of movement and ports, airports, bus stations and train stations will all be operating, albeit under strict security protocols.

Wearing face masks will be an obligation when individuals are outside in public spaces and cannot respect the mandatory 1.5m distance. Masks will also be compulsory on public transport and in closed spaces. However, if this mandatory mask measure is not abided to, you may face fines of up to €100.

Amendments to terms and conditions

We are adjusting daily to the latest updates and information. We ask that our guests check our website or contact us directly for any new revisions or updates to our booking policy.

Terms and conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page for the most up-to-date amendments We reserve the right to modify, suspend or discontinue any of the terms of rental of the Site at any time, with or without notice.