Corona Virus – COVID-19 Cancellation Policy 

Last updated 12/08/2020 07:28

If you’re worried about booking your holiday amid all the news reports surrounding the Corona virus, you’re not alone. We are with you and we would like to send you a message of calmness, so you can book your holiday with total confidence with our new flexible Booking & Cancellation Conditions

Booking a Property is very different from booking a regular hotel room or a package holiday, especially with regards to payments and cancellations,

In order to address the understandable concern and uncertainty caused by the Corona virus, and to provide some re-assurance to our guests who have already booked, or are considering booking, we have adjusted our standard Terms & Conditions .

Existing Bookings for all guests whose travel is prevented or seriously disrupted by the Corona virus and have a check-in date on or before June 30, 2020

If you are not covered by travel insurance, we will endeavour to convert your booking to a Credit Note which will allow you to re-book the same Villa or Apartment, within 12 months of your original booking.

Cancellation By You

Unless the cancellation is caused by Force-Majeure Covid-19 related, it is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:

If no official governmental notices such as "do not travel" or "avoid all non essential travel" are in place at the time of your departure but you wish to cancel your holiday with us due to concerns about Coronavirus, unfortunately we will not be able to reschedule your booking and our normal cancellation policy will apply. Again, in this situation, we would recommend you first contact your travel insurance provider.

a. 6 weeks or more before your arrival date = 100 % (non-refundable reservation deposits)

b. If a cancellation occurs within the 6 weeks prior to arrival, any funds paid (deposit or balance etc ) are non-refundable

c. All cancellations must be sent to us by email by the digital signatory of the booking form. Security damage deposit will be fully refunded.

If you cancel the flights, it is unlikely you will recoup the money from the airline as they generally only issue refunds to trips that they have cancelled themselves.

Luckily you have travel insurance but it can also be the case your insurer might not pay out, as not choosing to head abroad when your flights are still available is known as disinclination to travel which in nearly every case is not covered.

However, as it is not recommended to travel to Spain unless it is essential, your travel insurance should cover you if you have Coronavirus-related cover as part of your policy and you took the insurance out before any official advice against travel to that country was issued.

Notes

  • Cancellations made because of the Corona virus crisis and not for any other reasons during the quarantine period, If the EU borders are closed, your flight is cancelled by the flight company or the area is inaccessible for local reasons, we will endeavour to provide suitable alternative arrangements or if not possible, In case of Cancellation, you will be able to change the dates. The new booking must be the same villa or apartment, of equivalent or greater value as the original and be made to the start date of the first stay (applicable weekly rates for new dates apply )
  • If not possible, we will give you a credit for the amount of the deposits or rental cost paid for a future Booking in 2021 in the same Villa or Apartment. Valid for 1 Year from your Original rental start date
  • Supporting documents will need to be provided. for example copy of email from your airline confirming cancellation of your flight due to Covid-19
  • Payment adjustments may be necessary where stays are re-booked into a different seasonal period than the original booking.
  • Although modified as above, the standard  Terms & Conditions set out continue to apply.

***Please also note that we have to apply an administration fee of £ 40.00 for more than one date change. The first change is free but anything subsequent is £ 40.00 per change. Thank you***

Force-Majeure Covid-19 Related

Force-Majeure Covid-19 related applies when any type of government restriction prevents or forbids you from reaching the destination where you booked your villa or apartment holiday with us. This includes but is not limited to: in or outbound countries closed borders, in or outbound countries quarantine restrictions, in or outbound countries complete flights bans or flights cancelled 

Adequate travel insurance is a condition of booking with us

You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

As news is being updated constantly, please find below some links that will find the latest and more detailed information:-

Official Government Websites

As you are preparing a trip to Spain, you must know that due to the COVID-19 health crisis, it is mandatory to fill out a Health Control Form which can be accessed from the page https://www.spth.gob.es by downloading the app on your mobile from the same page.

PCR Tests for Passengers

Spain’s national government announced that it would require inbound travellers from “at-risk” countries to provide evidence of a negative PCR test taken within 72 hours before arriving in Spain, if they wanted to be allowed to enter the country. The measure, which comes into force on 23 November 2020, is in addition to health controls already carried out for all inbound passengers at their points of entry. This means that temperature controls and visual checks will be maintained.

Amendments to terms and conditions

We are adjusting daily to the latest updates and information. We ask that our guests check our website or contact us directly for any new revisions or updates to our booking policy.

Terms and conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page for the most up-to-date amendments We reserve the right to modify, suspend or discontinue any of the terms of rental of the Site at any time, with or without notice.