The process of renting a private holiday home , apartment, villa is very different to booking a hotel room. If its not something you have experienced before, you're in for a real treat.
You will book your holiday directly through the owner , agent or manager, cutting out the middle man. This means you will receive an unrivaled level of top customer service, from an expert in the local area.
Our search service allows you to filter properties on a broad range of criteria, including accommodation types and locations, and also suitability for families, wheelchair users or guests wishing to travel with pets.
Once you have found a selection of properties that you are interested in, you must contact the owner directly, either through the form within the advert, or by using the contact details published. Ensure your contact details are correct to receive a prompt response.
Tip: Remember to read property reviews left by previous guests. These provide a priceless insight into what you can expect from the property and its suitability for you and your fellow travellers.
It is common practice for a homeowner to ask for a deposit (usually between 10% and 50% of the rental price) in order to secure your booking. The deposit, as well as terms of its return (relating to damage or additional fees like telephone charges) should be included.
Although there are many payment options when paying the deposit, credit cards and PayPal , bank transfer are recommended. Western Union, cashier’s cheques and wire services are not recommended.
Review, Sign and Return Owner Agreement:
After receipt of the deposit, the property owner or manager will usually send through a Rental Contract or reservation / booking confirmation. This will outline arrival and departure dates/times, cancellation/refund policies and additional policies such as those relating to pets final cleaning fee's . Review this contract carefully before signing it and returning it to the owner.
Always keep your copy of this agreement for your records.
The exact payment schedule will be outlined by the owner in the Rental Contract sent to you by the owner, and this will vary from property to property, but in the huge majority of cases, full payment is expected prior to your arrival at the property. In order to avoid losing your deposit, all payments should be made on time.
The same payment methods that were recommended for the deposit are recommended for sending the final payment.
Before you leave for your holiday, it is advised that you ensure you have the following information from the property owner:
• The properties physical address
• The keys to the property, or a pre-arranged pick up point
• Owner’s or property manager’s contact details
• Check if your Booking includes a free meet and greet service .
• Check if the owners / agents or property managers will offer , a 24-hour Emergency service in the resort throughout your holiday ensuring you total piece of mind.
• Driving instructions from the airport or an arranged pick up
Contact the owner to arrange the return of your Damage/Breakage Deposit . As long as the holiday rental property was left in the same state as it was upon your arrival, you should receive a full refund.
Writing a review of the property on site is not only and excellent way of letting the owner know your thoughts on their property, but also gives other potential guests a far better understanding of the property, the area and it’s suitability for their trip.
You can do this by finding the property in which you stayed and clicking on the “Write a Review” link.
Feedback or questions? Visit our Contact us page .
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